Terms of Service

Last updated: October 1, 2024

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and WebAppsToGo LLC ("Company," "we," "our," or "us") concerning your access to and use of the Neat Pilot service ("Service").

By accessing or using Neat Pilot, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not use our Service.

Description of Service

Neat Pilot is an AI-powered organizing service that helps you transform physical spaces. Our Service includes:

  • AI analysis of photos showing cluttered or disorganized spaces
  • Motivational tips and actionable organizing plans
  • AI-generated makeover previews showing potential transformations
  • Project organization and progress tracking tools
  • Credit-based access to premium AI features

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

Account Registration and Security

To access certain features of Neat Pilot, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Be at least 13 years old to create an account
  • Not share your account with others
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

Free Tier and Credit Packs

Free Tier

Neat Pilot provides a free tier that includes unlimited AI analyses and 3 free AI makeovers to get you started (100 credits). No credit card is required to start using the free tier.

Credit Packs

If you need more makeovers, you can purchase one-time credit packs. Credits are consumed based on the type and quality of makeover requested. Purchased credits never expire and can be used across all your projects at any time.

Payment Processing

  • Credit pack purchases are one-time payments (not recurring)
  • Payment is processed through our third-party payment processor
  • You authorize us to charge your payment method for all credit pack purchases
  • All fees are stated in U.S. dollars and are non-refundable except as required by law
  • We may change credit pack prices at any time with notice on our pricing page

Refund Policy

Credit pack purchases are generally non-refundable. However, if you experience a technical issue that prevents you from using purchased credits, please contact us at support@neatpilot.app and we will work with you to resolve the issue.

Legacy Subscriptions

If you have an existing subscription from before our pricing model update, your subscription will continue to function as originally agreed. You may continue your subscription or cancel at any time through your account settings. Upon cancellation, you can purchase credit packs as needed.

Acceptable Use Policy

You agree not to use the Service to:

  • Upload content that is illegal, harmful, threatening, abusive, or offensive
  • Upload content that infringes on intellectual property rights of others
  • Upload inappropriate, obscene, or sexually explicit content
  • Upload content containing personal information of others without consent
  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service for commercial purposes without authorization
  • Resell or redistribute the Service or its content

We reserve the right to remove content and suspend or terminate accounts that violate this policy.

Intellectual Property Rights

Your Content

You retain all ownership rights to the photos and content you upload to Neat Pilot. By uploading content, you grant us a limited, non-exclusive license to store, process, and display your content solely to provide the Service, including:

  • Processing photos with AI to generate analysis and makeovers
  • Storing your content on our secure servers
  • Displaying your content back to you within the Service

We do not use your content for any other purpose and do not share it publicly or with third parties except as necessary to provide the Service.

AI-Generated Content

AI-generated makeover previews are provided for your personal, non-commercial use only. You may not resell, redistribute, or publicly display AI-generated content without our permission.

Our Intellectual Property

The Service, including its design, features, software, and branding, is owned by WebAppsToGo LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works without our permission.

AI-Generated Content Disclaimer

Important: AI-generated makeover previews are visualizations created by artificial intelligence and should be used for inspiration only. We make no guarantees about:

  • Accuracy or feasibility of suggested transformations
  • Suitability of designs for your specific space or needs
  • Compliance with building codes or safety regulations
  • Costs or practicality of implementing suggestions
  • Professional quality or design expertise

You are solely responsible for evaluating whether to implement any AI suggestions. Consult with qualified professionals (contractors, designers, engineers) before making significant changes to your space.

Service Availability and Support

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to:

  • Scheduled maintenance or updates
  • Technical difficulties or system failures
  • Circumstances beyond our control (internet outages, natural disasters)

We are not liable for any loss or damage resulting from Service interruptions or unavailability.

Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of accuracy, reliability, or completeness
  • Warranties that the Service will be uninterrupted or error-free
  • Warranties that defects will be corrected

Some jurisdictions do not allow disclaimer of implied warranties, so the above may not apply to you in full.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WebAppsToGo LLC SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages resulting from your use or inability to use the Service
  • Damages resulting from reliance on AI-generated content
  • Unauthorized access to or alteration of your content

Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Indemnification

You agree to indemnify, defend, and hold harmless WebAppsToGo LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Content you upload to the Service

Termination

We may suspend or terminate your account and access to the Service immediately, without notice, if:

  • You violate these Terms or our Acceptable Use Policy
  • Your account is involved in fraudulent or illegal activity
  • We are required to do so by law
  • Continuing to provide Service creates risk for us or others

Upon termination, your right to use the Service ceases immediately. We may delete your account data following the retention periods described in our Privacy Policy. Termination does not relieve you of any obligations incurred prior to termination.

Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:

  • Updating the "Last updated" date at the top of this page
  • Sending you an email notification (for significant changes)
  • Displaying a prominent notice within the Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service and may cancel your account.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction where WebAppsToGo LLC is registered, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of that jurisdiction. You consent to the personal jurisdiction of such courts.

Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and WebAppsToGo LLC regarding the Service.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or your account without our written consent. We may assign our rights and obligations without restriction.

Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

WebAppsToGo LLC

Email: support@neatpilot.app