Support

Sign-in & account access

If you can't sign in, use the "Forgot password" link on the login screen. Password reset emails arrive within a minute — check your spam folder if you don't see one. Google sign-in is also available on iOS, Android, and web.

Subscriptions & billing

Subscriptions are managed by the store where you signed up:

• iOS: Settings → Apple ID → Subscriptions
• Android: Google Play app → Profile → Payments & subscriptions
• Web: Account billing

We don't process refunds for store-purchased subscriptions — Apple and Google handle those directly. For web subscriptions, email us and we'll work it out.

Makeover packs & tokens

Each AI makeover costs one token. Subscription tokens are spent first, then any purchased pack tokens. Subscription tokens reset on renewal; pack tokens never expire. If a makeover fails for a technical reason (server error, timeout), no token is charged — the system only spends tokens on completed generations.

AI makeover quality

If a result isn't what you expected, try the "Customize" tab and write a more specific instruction (e.g., "keep the bed but change the wall color to sage green"). Better photos — well-lit, in focus, taken straight on — produce dramatically better results than dim or angled shots.

We're always improving the underlying AI models. If you have a result that looks broken (artifacts, melted furniture, wrong room style), please email us with the before/after pair so we can investigate.

Photo privacy

Your photos are private. We never sell them, share them with advertisers, or train AI models on them. They're stored encrypted and deleted when you remove a project or your account. See our Privacy Policy for the full details.

Delete your account

In-app: Settings → Account → Delete Account. Or use the form at neatpilot.app/delete-account. All photos, projects, and billing records are removed permanently.