Support

Sign-in & account access

Neat Pilot supports email and password sign-in on web, iOS, and Android. Google sign-in is available on web, iOS, and Android; Apple sign-in is available on iOS. If you forgot your password, use Reset your password. Check spam or promotions folders if the email does not arrive. The mobile app opens the same web reset flow in your browser.

Billing & makeovers

AI analyses are available under fair-use limits and do not use makeover credits. A standard AI makeover uses one makeover. The current offers are:

• Free: 2 one-time makeovers, plus AI analyses; no credit card required.
• Weekly Pass: $2.99/week, auto-renewing, with 20 makeovers every day, unlimited AI analyses, and all styles and tools.
• One-time packs: 5 for $2.99, 20 for $8.99, or 50 for $18.99. Purchased makeovers do not expire and work across projects.

For web purchases, open Account and choose Manage Billing. For mobile purchases, open Settings → Get Makeovers. You can also manage subscriptions directly through the store where you subscribed:

• iOS: Apple Account → Subscriptions
• Android: Google Play → profile picture → Payments & subscriptions

Apple and Google handle refunds for purchases made through their stores. For a web purchase, email us with the account email and order details so we can investigate. If a makeover fails because of a technical error, the app is designed not to charge for the failed generation; contact us if your balance does not look right.

Restoring a mobile purchase

Open Settings → Get Makeovers on the same iOS or Android store account used for the purchase. The billing screen checks for previous purchases when it opens; on mobile, use the sync/restore control if your subscription or pack is not shown. If it still does not appear, email support with your account email, platform, and store transaction details.

AI makeover quality

Neat Pilot can analyze a room and create transformations through Customize Items, Organize & Declutter, Interior Design, and Decor Swaps. Results are suggestions, not guarantees: well-lit, in-focus photos taken straight on generally work best. For a poor result, try a more specific prompt, keep the items you want preserved explicit, or try another photo. Send the before/after pair and the prompt when reporting a broken result.

Projects, photos & privacy

Projects can contain original photos, AI-generated images, analyses, tags, and Room Score checklist progress. Photos are used to provide the analysis or makeover you request and may be sent to the AI and infrastructure providers described in our Privacy Policy. We do not sell personal information. If you create a share link, the selected image or before/after result is made available through that link. Only share results you are comfortable making accessible, and delete the underlying project or account when you no longer want the associated data available.

Delete your account

While signed in, use the Danger Zone in your web Account page or use the account deletion page. This permanently removes your account, projects, photos, AI images, shared links, usage history, and token balances. Web subscriptions are cancelled as part of deletion. Deleting your account does not cancel an Apple or Google subscription; cancel those in the relevant store first to prevent future charges. Deletion cannot be undone, and some billing records may be retained for up to 90 days for legal and tax compliance.